Cancellation Policy

Effective Date: 16-08-2025

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At Sportgol LTD, we understand that plans change. If you need to cancel your order, we offer a simple and fair cancellation process — as long as your item hasn't already been dispatched.

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When Can You Cancel?

– Orders can be cancelled before they are shipped
– If the order has already been dispatched, cancellation is no longer possible — but you can still return the item once delivered (see our Return & Refund Policy)

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How to Cancel Your Order

– Contact us immediately via email at support@sportgol.co.uk
– Include your Order Number and the subject: “Cancellation Request – [Your Order Number]”
– Our team will confirm whether your order is still eligible for cancellation

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Refunds for Cancelled Orders

– If your cancellation is approved (i.e., the order hasn’t shipped), you’ll receive a full refund via PayPal within 7 business days
– Once an order is shipped, it cannot be cancelled
– Ineligible cancellations must follow our return process
– There are no cancellation fees
– All refunds are issued only through PayPal, as it is our sole payment method

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Contact information

Company name : Sportgol LTD
Address : 268 Deansgate, Manchester M3 4JB, United Kingdom
Email : support@sportgol.co.uk
Phone : +44 3334 000075
Opening hours : Monday to Friday (9:00 AM – 5:00 PM) (GMT)