Return & Refund
Return & Refund
Effective Date: 16-08-2025
At Sportgol, we understand that your perfect pick may need a small adjustment. That's why we've created a straightforward process for returns and exchanges, provided the criteria below are met:
Company address : 268 Deansgate, Manchester M3 4JB, United Kingdom
Return Conditions
– Return Period : 30 days from the delivery date
– Restocking Fee : None
– Refund Time : Within 7 working days
– Shipping Costs for Returns : Free
– Exchanges : Accepted, there are no additional charges for exchanging your item, including shipping fees
What Items Can Be Returned or Exchanged?
We accept returns and exchanges on:
– Jerseys that do not fit as expected
– Orders where the wrong item was received
– Products that arrive damaged or defective
All returned jerseys must be in original condition, unworn, and with all original tags and packaging included.
Delivery Day Return Policy
Our return policy is based on the delivery day, not the purchase day, to ensure you have enough time to inspect your purchase. If an item is in transit beyond the specified 30-day return policy period, we will consider this and allow returns accordingly. The return policy period starts from the day the item is delivered to your specified address.
Initiate a Return
Contact Us
Contact our customer support team at support@sportgol.co.uk with your order number and reason for the return.
Return Authorisation
Our team will review your request and provide a return authorisation along with a return shipping label (if applicable).
Packaging and Shipping
– Ensure the item is in original condition with all tags and packaging included
– Follow the provided instructions for packaging and shipping the return to the address given in the return authorisation
– Ship the item back to us using the prepaid Royal Mail label provided
Required Documents
– Include a copy of the return authorisation with the returned item
– Attach photos if necessary to support claims of damage or defects
Refunds
– Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed within 5–7 business days to your PayPal account.
– Refunds are only issued via PayPal, to the same PayPal account used during the original purchase.
– Note : If you used a debit or credit card via PayPal Guest Checkout, your refund will still be processed through PayPal and returned to the card used at checkout.
Contact information
Company name : Sportgol LTD
Address : 268 Deansgate, Manchester M3 4JB, United Kingdom
Email : support@sportgol.co.uk
Phone : +44 3334 000075
Opening hours : Monday to Friday (9:00 AM – 5:00 PM) (GMT)